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Delivery & Returns
Delivery Charges
England, Wales and Scotland (bar Highlands and Islands):
- For orders over £100 (ex. VAT), delivery is free.
- For orders under £100 (ex. VAT), a delivery charge of £10 applies.
N.Ireland, ROI, Scottish Highlands and Islands:
– £200 (ex. VAT) minimum order value for delivery
– Carriage will be charged extra at cost or we can deliver to a UK Freight Forwarder of your choice
Outside the named areas above:
– £200 (ex. VAT) minimum order value for delivery
– Carriage will be charged extra at cost or we can deliver to a UK Freight Forwarder of your choice
Bulk Delivery Charges:
We reserve the right to apply additional charges on orders requiring a palletised delivery.
Please ring us on 020 8443 9100 if you’re unsure about your delivery charges.
Delivery Times
England, Wales and Scotland (bar Highlands and Islands):
– Orders placed before 12pm Monday to Friday will be delivered on the next working day.
– Orders placed after 12pm Monday to Friday will not be processed until the following working day.
– All orders are delivered between 9am – 5.30pm Monday to Friday.
N.Ireland, ROI, Scottish Highlands and Islands:
– Goods will be delivered within 2-3 days from placing the order.
Outside the named areas above:
Please ring us on 020 8443 9100.
Special Services
Morning/Saturday Delivery:
We offer the following timed deliveries at an extra charge:
Next Business Day Before 10:30am: £40
Next Business Day Before 12:00pm: £35
Saturday Delivery Before 10:30am: £45
Same Day Delivery
We currently do not offer this service.
Order Collection
You can collect your order between 08:30 - 12:00 on the specified date of collection from:
Unit 10 The Arena
Mollison Avenue
Enfield
EN3 7NL
Please ring 020 8443 9100 to place an order for collection.
Returns & Refunds
Can I return products?
To provide you with complete peace of mind when you order products from Tri-Star we offer a 28 day returns policy should you subsequently decide that the products no longer meet your requirements.
If you would like to return items, please follow these steps:
1. Contact our customer services team on 020 8443 9100 or email us at enquiries@tri-star.co.uk to obtain a returns form & a returns number
2. Complete our returns form
3. Email the returns form back to us
4.
The products then need to be returned to us within 28 days of purchase, unused, undamaged, in their original packaging and fit for resale.
Once their condition has been checked and verified by us we’ll issue you with a refund or credit note for the total sale value, charging a 20% restocking fee.
When returns are collected by our vans, no additional P&P will be charged. If you return products via a courier, the additional P&P will be at your cost.
Please note:
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Very large or bulky items may be subject to an additional re-stocking fee that will be confirmed once the return has been requested.
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Specialist, Bespoke or Warehouse Clearance lines are specifically excluded and non-returnable. All returns are at the discretion of Tri-Star Packaging Supplies.
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Any damaged or faulty goods will be collected at our expense and refunded in full.
Other FAQs
Can I order Samples?
You are welcome to see samples of any product before you buy, free of charge.
To arrange delivery of your samples, please contact our customer services team on 020 8443 9100 or email us at enquiries@tri-star.co.uk with the following details:
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Item codes
- Product title
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Size required
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Delivery address
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Date required
Do you offer discounts if I order large quantities?
Please contact our customer services team on 020 8443 9100 or email us at enquiries@tri-star.co.uk to discuss bespoke pricing.
Do you offer warehouse storage?
We have a 6 month storage plan for bespoke printed products.